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Payments

We accept American Express, MasterCard, Visa and Discover as well as cashier's checks and money orders. When paying with a credit card, your card is not billed until your order is shipped. Make checks or money orders payable to SI03, Inc. and send along with your order to:

SI03, Inc.
Attn: Order Processing
P.O. Box 1715
Cape Girardeau, MO 63702

Please make sure that your shipping address, phone number and email address are included in your order. WE DO NOT ACCEPT PERSONAL CHECKS OR SHIP COD (Cash On Delivery). We cannot guarantee immediate availability of the product upon reciept of payment.

 

Cancellation Policy

If you wish to cancel an order before it is shipped, simply contact us, and you will not be charged. If you need to cancel an order that has already shipped, you will need to notify us that you wish to cancel your order and you will only be charged for the shipping of the order. When delivery is attempted, you will need to refuse the shipment; once it is received and processed at our facility, we will refund the amount of your order less the shipping and handling fee.

 

Sales Tax

Applicable sales tax will be charged on all orders to be delivered within the state of Missouri.

 

International Orders

At this time, we can only ship orders to the United States and Canada. We apologize for any inconvenience this may cause.


If you are in another country and would like to purchase Syntrax products, please contact trade@si03.com or 866-333-7403 x 814 for assistance in locating an international distributor.

Shipping

All credit card orders placed before 2:00 PM Central Standard Time on any business day will normally be shipped that same day--subject to payment approval and item availability. Any order submitted to the shopping cart after 2:00pm Central time on a Friday will not be processed until the following Monday. Same day shipping is not guaranteed; due to the volume of incoming and outgoing freight, our warehouse has 24-48 business hours to process an order once they have received it. If your shipping and billing address are different, please make this clear; otherwise, shipping may be delayed because of verification requirements. We encourage our customers to use the same billing address for shipping, as it reduces processing time.

Shipping charges are $5.00 for any domestic retail order under $75.00. If your order is over $75.00 you will receive FREE shipping. Our shipping options on all retail orders are FedEx Ground, FedEx SmartPost or USPS. You order will be shipped via the best method based on the order weight and destination. Canadian shipping charges are $15.00, free shipping is not available for Canadian customers, we apologize for any inconvenience. If you use a discount code and the order drops below $75.00 please note that the shopping cart will not add the $5.00 shipping fee, it will be added manually when the order is processed through our system.

FedEx is our standard carrier and your order may be shipped by FedEx ground or by FedEx SmartPost. SmartPost is a partnership between FedEx and the United States Postal Service where FedEx picks up an order from our facility and transfers it to the post office in the town of final delivery. SmartPost orders are generally delivered by your local postal worker, however, in some cases, FedEx will see the package through to final delivery.

FedEx Next Day delivery is available in most areas of the contiguous United States; please call for a shipping quote.

FedEx Ground will not deliver to P.O. Box addresses. If you require your product to go to a P.O. Box you will receive it via the United States Postal Service or FedEx SmartPost.

Canadian customers, please note that some carriers charge import fees for bringing products across the international border. These fees are charged by the carrier, not us, and are the full responsibility of the customer.


Security Policy

Our Security Policy guarantees that your personal information is safe and secure. Every credit card purchase you make at our site is backed by this guarantee.

 

Explanation of Security Features

We use Secure Socket Layer (SSL), which is an industry standard and one of the best security encryption protocols available today for secure e-commerce transactions. SSL encrypts all of your personal information, including credit card numbers, name and address, so that they cannot be read as the information travels over the Internet. At SI03, Inc. we stay informed of developments on the Internet and on Internet security so that we can ensure that our security software is always the latest and most up to date.

[Note: An additional "security" feature is that we will ship only to the address that your bank has on file for the credit card you are using. This means that if someone other than you tries to use your credit card number, they will not be able to order and receive those goods. If for any reason you want an item to be shipped to some address other than your credit card address, a customer service representative will contact you by telephone as a final check before the item is shipped.]

All of your personal information is used only to ensure the smooth processing of orders that you have placed. Our staff uses this information for contacting customers as part of our ongoing committment to ensure quality customer service.

Passwords offer additional protection. Once you have an account and a password, purchasing products and checking the status of your order becomes even simpler--as simple as typing in your e-mail address and password. The use of your password ensures that only you can order products under your name.

 

Privacy

Because we value our customers and respect their privacy, all personal information provided for order processing is used only to ensure a wonderful e-commerce experience for you. Your information is intended solely for use by our customer service department in their pursuit of achieving the highest level of customer satisfaction possible.

We promise NEVER to sell any list containing customer information of any sort.